Activating / deactivating licenses

To set up a network licensing system, you need to install the License Service on your server, and the License Manager on one or more machines with connectivity to the server.

Note:

For standalone licensing, you only need to install the application.

To activate or deactivate licenses, network and standalone, you need the Entitlement ID (EID) from the Entitlement Certificate email sent to the primary contact in your company.

Best practice

For network entitlements, activate / deactivate licenses through the License Manager. For standalone entitlements, activate / deactivate licenses through S&P Global applications (for example, Harmony Enterprise, Kingdom, Petra, Que$tor, PowerTools, Piper, WellTest). Do not activate licenses using the EMS Customer Portal unless instructed to do so by a customer care representative.

Network licenses

Activating network licenses

To activate network licenses:

1. Open the License Manager and connect to your license server. For more information, see the License Manager help (opens in a new window / tab).

2. Click the Software tab (the Activate sub-tab is selected by default) and paste your EID in the Entitlement Id field; click Connect.

3. Select the products you want to activate and click the Activate button.

The new seats are added to your previous total when activating seats for features you have already activated on this server.

4. Send the domain name system (DNS) name of the license server to your users, as they need this name to connect to the server and check out a license.

How the user configures the license server varies from application to application. See the following topics for application-specific instructions:

• Analytics Explorer
• Harmony Analytics (no standalone license applies)

• Harmony Enterprise
• Kingdom
• Petra
• Piper
• PowerTools
• SubPUMP
• QUE$TOR
• WellTest

Deactivating network licenses

You can deactivate network licenses with the same procedure for your S&P Global applications. For more information, see deactivating network licenses in the License Manager help (opens in a new window / tab).

Standalone licensing

Follow the procedure below to activate or deactivate your standalone licenses.

Activating / deactivating standalone licenses

To activate or deactivate standalone licenses:

1. Connect to the Sentinel Entitlement Management System (EMS) via the Online Activation tool:

• Harmony Enterprise
• Kingdom
• Petra
• Piper
• PowerTools
• SubPUMP
• QUE$TOR
• WellTest

2. To activate licenses, in the Activate tab, select the products you want to use and click the Activate button.

Your licenses are now active.

If you want to move your standalone license from one machine to another, you need to deactivate the license, so that it can be activated on another machine.

3. To deactivate licenses, in the Deactivate tab, select the products you want to deactivate and click the Deactivate button.

The products are now displayed in the Activate tab and can be activated on a new machine.

When the deactivation process completes, a dialog box opens indicating whether the process was successful or not. If the network experiences an interruption during the deactivation, a “Complete Partial Deactivation” button may appear. When the network is restored, clicking this button cleans up any artifacts caused by the interruption, and then the button disappears.

Troubleshooting tip

Both standalone and network licenses use TCP port 443 to activate and deactivate licenses. If you have trouble connecting the Entitlement Management System, ensure TCP port 443 is open and https://softwarelicensing.ci.spglobal.com/ems is accessible.